プライバシーポリシー

Last updated: 28TH May 2006

This Privacy Policy describes how LISVER LUXE S.L. (“Lisver”, “we”, “us” or “our”) collects, uses, stores, discloses and protects your personal information when you visit, use or make a purchase through our website www.lisver.com and any related online services, content, tools, features, products, communications or customer support channels operated by us (together, the “Services”).

Lisver is an online jewellery brand based in Spain and selling jewellery internationally through an e-commerce store powered by Shopify. As a company established in Spain, we process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (“LOPDGDD”), and, where applicable, Spanish legislation on information society services and electronic commerce.

Please read this Privacy Policy carefully. By using our Services, creating an account, placing an order, contacting us or otherwise interacting with Lisver, you acknowledge that you have read and understood how we process your personal information as described in this Privacy Policy.

 

1. Data Controller

For the purposes of applicable data protection laws, the data controller responsible for the processing of your personal data is:

Company name: LISVER LUXE S.L.
Brand name: Lisver
Registered address: Alameda Mazarredo, 25, 1ª planta, 48009 Bilbao (Spain)
Tax identification number: B24878894
Email: privacy@lisver.com
Website: www.lisver.com

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, you may contact us using the contact details above.

 

2. Personal Information We Collect

When we use the term “personal information” or “personal data”, we mean any information that identifies you or can reasonably be linked to you as an individual.

Depending on how you interact with our Services, we may collect and process the following categories of personal information:

 

2.1. Contact and Identification Information

This may include:

  • Your name and surname;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Country, region or city;

  • Any additional information you provide when contacting us.

 

2.2. Order and Transaction Information

When you place, attempt to place or manage an order through our website, we may collect information such as:

  • Products viewed, added to your cart, purchased, returned or exchanged;

  • Order number and order history;

  • Billing and shipping details;

  • Payment method selected;

  • Payment confirmation and transaction status;

  • Delivery, customs and fulfilment information;

  • Return, refund or exchange requests;

  • Customer service communications related to your purchase.

We do not generally store full payment card details ourselves. Payment information is processed through secure third-party payment service providers and Shopify’s payment infrastructure, depending on the payment method selected.

 

2.3. Account Information

If you create a customer account, we may process:

  • Username or account identifier;

  • Password or authentication credentials, in encrypted or protected form;

  • Account preferences;

  • Order history;

  • Saved addresses;

  • Wishlist, cart or product preference information, where available.

 

2.4. Communications With Us

When you contact us by email, contact form, chat, social media, customer service channel or any other means, we may process:

  • The content of your message;

  • Your contact details;

  • Any files, images or information you voluntarily provide;

  • Records of our replies and customer support interactions.

 

2.5. Device, Technical and Usage Information

When you visit or interact with our website, certain information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Time zone;

  • Language preferences;

  • Referring and exit pages;

  • Pages viewed;

  • Products viewed or searched;

  • Date and time of visits;

  • Interaction with our website, emails or advertisements;

  • Cookies, pixels, tags, log files and similar technologies.

This information helps us operate, secure, analyse and improve our website and Services.

 

2.6. Marketing and Preference Information

Where permitted by law, and depending on your choices, we may process:

  • Newsletter subscription status;

  • Marketing preferences;

  • Consent records;

  • Products or categories of interest;

  • Interaction with marketing emails, advertisements or campaigns;

  • Responses to surveys, promotions or customer feedback requests.

 

3. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, subscribe to our newsletter, contact us or otherwise provide information to us.

  • Automatically through our website, using cookies, log files, pixels, tags and similar technologies.

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

  • From Shopify, which powers our online store and provides e-commerce infrastructure.

  • From payment providers, shipping companies, fulfilment partners and other service providers involved in processing your order.

  • From marketing, analytics or advertising partners, where applicable and subject to your consent or other valid legal basis.

  • From public or third-party platforms, such as social media platforms, if you interact with Lisver through those channels.

 

4. How We Use Your Personal Information

We process your personal information for the purposes described below.

 

4.1. To Provide and Manage Our Services

We use your personal information to:

  • Operate our online store;

  • Process and fulfil your orders;

  • Process payments and payment confirmations;

  • Arrange shipping and delivery;

  • Manage returns, exchanges, refunds and cancellations;

  • Provide invoices, order confirmations and delivery updates;

  • Create and manage customer accounts;

  • Respond to customer service requests;

  • Provide information about products you have purchased or requested;

  • Maintain the functionality and security of our website.

 

4.2. To Perform Our Contract With You

When you purchase a product from Lisver, we process the personal data necessary to complete the sale, including payment, invoicing, delivery, customer service, returns and post-sale communications.

 

4.3. To Communicate With You

We may use your personal information to:

  • Respond to your questions, requests or complaints;

  • Send order confirmations and transactional emails;

  • Inform you about delivery status, returns or refunds;

  • Notify you of changes to our Services, policies or terms;

  • Maintain our customer relationship with you.

 

4.4. For Marketing and Promotional Communications

Where legally permitted, we may use your personal information to send you information about Lisver products, collections, offers, launches, promotions or brand news.

We will only send you electronic marketing communications where we have a valid legal basis, such as your consent or, where applicable, a legitimate interest in communicating with existing customers about similar products, always in accordance with applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

 

4.5. For Personalisation, Analytics and Website Improvement

We may use technical, usage and purchase information to:

  • Understand how customers use our website;

  • Improve website design, performance and usability;

  • Analyse the effectiveness of marketing campaigns;

  • Identify popular products, categories or content;

  • Personalise your shopping experience;

  • Recommend products that may be relevant to you.

Where required by law, analytics, advertising or personalisation cookies will only be used with your prior consent.

 

4.6. For Security, Fraud Prevention and Legal Compliance

We may process your personal information to:

  • Detect, prevent and investigate fraud, abuse or unauthorised transactions;

  • Protect our website, customers and business;

  • Verify orders and reduce payment risks;

  • Comply with tax, accounting, customs, consumer protection and e-commerce obligations;

  • Respond to lawful requests from courts, authorities or regulators;

  • Establish, exercise or defend legal claims;

  • Enforce our Terms and Conditions and other applicable policies.

 

5. Legal Bases for Processing

Where the GDPR applies, we rely on one or more of the following legal bases:

 

5.1. Performance of a Contract

We process your personal information when necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes processing orders, payments, shipping, returns, refunds and customer service related to your purchases.

 

5.2. Legal Obligation

We process certain information to comply with legal obligations, including tax, accounting, invoicing, customs, consumer protection and regulatory obligations.

 

5.3. Legitimate Interests

We may process personal information where necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests. This may include fraud prevention, website security, service improvement, customer relationship management, internal analytics and limited direct marketing to existing customers where permitted by law.

 

5.4. Consent

We rely on your consent where required by law, including for certain cookies, analytics, personalised advertising, newsletter subscriptions or promotional communications.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

 

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, web beacons, log files and similar technologies to operate the website, remember your preferences, analyse traffic, improve the user experience and, where applicable, provide personalised advertising.

Cookies may be:

  • Strictly necessary cookies, which are required for the website to function properly;

  • Preference cookies, which remember your choices;

  • Analytics cookies, which help us understand how visitors use our website;

  • Advertising or marketing cookies, which may be used to deliver relevant advertisements or measure campaign performance.

Where required by applicable law, we will ask for your consent before placing non-essential cookies on your device. You may manage or withdraw your cookie preferences through the cookie banner or cookie settings available on our website.

You can also configure your browser to block or delete cookies. However, some parts of our website may not function properly if cookies are disabled.

For more detailed information, please refer to our Cookie Policy

 

7. How We Share Personal Information

We do not sell your personal information in the ordinary sense of the word. However, we may share personal information with trusted third parties where necessary for the purposes described in this Privacy Policy.

We may share your personal information with:

 

7.1. Shopify

Our online store is hosted and powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and manage orders, payments, customer accounts and website operations.

Information you provide through our website may be processed by Shopify and its affiliates or service providers that may be located in countries other than where you reside, in order to provide and improve the e-commerce services used by Lisver.

In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. 

To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

 

7.2. Payment Service Providers

We may share transaction-related information with payment processors, banks, card networks, fraud prevention providers and other payment service providers in order to process your payment securely.

 

7.3. Shipping, Logistics and Fulfilment Providers

We may share your name, shipping address, telephone number, email address and order information with carriers, logistics companies, fulfilment providers and customs agents in order to deliver your order and manage returns or customs procedures.

 

7.4. Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting and maintenance;

  • IT support;

  • Cloud storage;

  • Email communications;

  • Customer support tools;

  • Analytics;

  • Fraud prevention;

  • Marketing automation;

  • Accounting, tax and legal services.

These providers process personal information only to the extent necessary to provide their services to us and, where required, under appropriate contractual obligations.

 

7.5. Marketing and Advertising Partners

Where permitted by law and subject to your consent where required, we may share limited information with advertising, analytics or marketing partners to measure campaigns, personalize content or show relevant advertisements.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising in Google by using the link https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

7.6. Authorities and Legal Compliance

We may disclose personal information where necessary to comply with applicable laws, regulations, legal proceedings or lawful requests from public authorities, courts, tax authorities, customs authorities, law enforcement bodies or regulators.

 

7.7. Business Transfers

If Lisver is involved in a merger, acquisition, restructuring, sale of assets, financing, insolvency or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable data protection laws.

 

8. International Transfers of Personal Information

Because Lisver sells internationally and uses Shopify and other service providers, your personal information may be transferred to, stored or processed in countries outside the European Economic Area (“EEA”), including countries that may not provide the same level of data protection as your country of residence.

Where personal information is transferred outside the EEA, we will ensure that appropriate safeguards are in place in accordance with applicable data protection laws. These safeguards may include:

  • An adequacy decision adopted by the European Commission;

  • Standard Contractual Clauses approved by the European Commission;

  • Data processing agreements with service providers;

  • Other legally recognised transfer mechanisms.

 

9. Data Retention

We retain your personal information only for as long as necessary for the purposes for which it was collected, including to provide our Services, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud and enforce our agreements.

In general:

  • Order, invoice and transaction records may be retained for the period required by tax, accounting and commercial laws.

  • Customer account information is retained while your account remains active or as needed to provide the Services.

  • Customer service communications are retained for as long as necessary to manage your request and protect our legal interests.

  • Marketing data is retained until you withdraw consent, unsubscribe or object to the processing, unless we have another valid legal basis to retain it.

  • Cookie and analytics data is retained in accordance with our Cookie Policy and the retention periods configured for each technology.

When personal information is no longer required, we will delete it, anonymise it or securely restrict its processing, unless continued retention is required by law.

 

10. Security of Your Personal Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include secure hosting, encryption, access controls, password protection, authentication systems, limited access to personal data, staff confidentiality obligations and the use of reputable service providers.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect your personal information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for not sharing your password or access details with third parties.

 

11. Your Data Protection Rights

Subject to applicable law and certain limitations, you may have the following rights in relation to your personal information:

 

11.1. Right of Access

You have the right to request confirmation as to whether we process personal information about you and, where applicable, to access that information.

 

11.2. Right to Rectification

You have the right to request that inaccurate or incomplete personal information be corrected or completed.

 

11.3. Right to Erasure

You have the right to request the deletion of your personal information where applicable, for example where the data is no longer necessary for the purposes for which it was collected.

 

11.4. Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances.

 

11.5. Right to Data Portability

Where technically feasible and legally applicable, you have the right to receive certain personal information in a structured, commonly used and machine-readable format and to request that it be transmitted to another controller.

 

11.6. Right to Object

You have the right to object to the processing of your personal information where we rely on legitimate interests, including profiling based on legitimate interests.

You also have the right to object at any time to the processing of your personal information for direct marketing purposes.

 

11.7. Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

 

11.8. Right Not to Be Subject to Certain Automated Decisions

You have the right not to be subject to a decision based solely on automated processing, including profiling, where such decision produces legal effects concerning you or similarly significantly affects you, unless permitted by law.

 

12. How to Exercise Your Rights

To exercise your rights, please contact us at:

Email: privacy@lisver.com
Postal address: Alameda Mazarredo, 25, 1ºplanta, 48009 Bilbao (Spain)

We may need to verify your identity before responding to your request. We will respond to your request within the time limits required by applicable law.

Exercising your rights is free of charge, unless a request is manifestly unfounded, excessive or repetitive, in which case we may charge a reasonable fee or refuse to act on the request, as permitted by law.

 

13. Complaints

If you believe that we have not processed your personal information in accordance with applicable data protection laws, please contact us first so that we can try to resolve your concern.

You also have the right to lodge a complaint with the competent data protection authority.

In Spain, the competent supervisory authority is: 

Agencia Española de Protección de Datos (AEPD)
Website: www.aepd.es

If you are located in another EU or EEA country, you may also contact your local data protection supervisory authority.

 

14. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about Lisver products, collections, promotions, launches, events or brand news.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Even if you unsubscribe from marketing communications, we may still send you non-promotional communications related to your orders, account, legal notices, security alerts or customer service requests.

 

15. Behavioural Advertising and Targeted Advertising

Where permitted by law and subject to your cookie and privacy preferences, we may use personal information, cookies, pixels or similar technologies to show you advertisements that may be relevant to your interests, measure the performance of advertising campaigns or understand how users interact with our website.

This may involve third-party advertising platforms, social media platforms or analytics providers.

You may manage your advertising and cookie preferences through the cookie banner or cookie settings available on our website. You may also use the privacy and advertising settings provided by your browser, device or relevant third-party platforms.

 

16. Third-Party Websites and Social Media

Our website may contain links to third-party websites, social media platforms, payment gateways, delivery tracking pages or other external services.

This Privacy Policy does not apply to websites, platforms or services that are not operated or controlled by Lisver. We are not responsible for the privacy practices, content, security or terms of third-party websites.

We encourage you to read the privacy policies of any third-party websites or services you visit.

 

17. Children’s Privacy

Our Services are not intended for children under the age of 18.

We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us and we will take appropriate steps to delete such information, unless we are legally required to retain it.

 

18. Do Not Track and Global Privacy Signals

Some browsers may transmit “Do Not Track” signals. Because there is no consistent industry standard for responding to such signals, our website may not respond to “Do Not Track” signals.

Where legally required and technically supported, we may recognise certain privacy preference signals, such as Global Privacy Control or similar mechanisms, in accordance with applicable law and the capabilities of our e-commerce and consent management tools.

 

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, service providers or business operations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy. Where required by law, we will provide additional notice or request your consent.

We encourage you to review this Privacy Policy periodically.

 

20. Contact Us

If you have any questions about this Privacy Policy, our privacy practices or your data protection rights, please contact us at:

LISVER LUXE S.L.
Email: privacy@lisver.com
Postal address: Alameda Mazarredo, 25, 1ª planta, 48009 Bilbao (Spain)
Website: www.lisver.com

For the purposes of applicable data protection laws, Lisver Luxe S.L is the data controller of your personal information.